We offer a 30-day money-back guarantee because we care that you always get exactly what you want. If the ordered product is not needed and has not been opened, you are free to choose a refund or exchange of the product.
In case you wish to refuse the product, please fill out the cancellation form indicating the reason for the return and send it to us electronically to [email protected] together with a proof of purchase document or deliver / send it to us at “Santa Monica” Naukšēnu muiža, Naukšēni, Naukšēnu pag., Valmieras nov., LV-4244. You will receive a return confirmation within two business days.
Return postage is your responsibility and cost, but we can help arrange return shipping for the minimum possible shipping costs.
Within fourteen (14) calendar days from the moment of receipt of the products, we will, at your choice, refund you the money to the bank account indicated in your Right of Withdrawal form or send you an exchange product.
We apologize if you have received an incorrect or damaged product. In such a case, please contact us. We will resolve the situation as soon as possible, and you will receive the correct product at no additional cost.
In case of any questions, please contact us by phone: +371 27337768, or by writing: [email protected] and we will try to respond as soon as possible.